FAQs

Frequently Asked Questions.
Here are some common questions about Bougee Girl Candles and wax melts
why are your candles so special and more costly

“Discovering our pricing strategy was a straightforward process! Our candles epitomize luxury, setting them apart from the typical unhealthy candles found in major retail stores. Crafted by hand, our candles boast exceptional health benefits. The use of premium, pure waxes such as beeswax and coconut wax plus our luxury containers is a key factor in determining our prices. Additionally, our choice of premium, health-conscious fragrances is free from any harmful additives. Our wicks consist of 100% cotton, emphasizing our commitment to ensuring the well-being of your family and pets while you indulge in the luxury of our candles!”

How do i burn my candle the correct way
  1. When you light your candle, allow enough time for the wax to melt completely to the edges of the container to avoid tunneling.
  2. Never leave a burning candle unattended. Keep burning candles within sight at all times. Do not burn while sleeping.
  3. Never burn a candle on or near anything that is flammable or can catch fire. This includes papers, books, fabric, bedding, towels, drapery, decorations, etc. To be safe, you should always burn your candle on a stable, clear surface.
  4. Keep candles away from children and pets at all times.
  5. Avoid burning candles for more than 3-4 hours at a time.
  6. Keep burning candles away from air vents, fans, air conditioners, drafts and open windows.
  7. If the candle’s flame becomes too high or flickers excessively, extinguish the flame immediately. Wait for the wax to harden and trim the wick to ¼ inch before re-lighting.
  8. Avoid handling, holding or moving a burning candle.
  9. Do not extinguish the flame with water, gently blow out the flame or use a candle snuffer.
  10. Do not place the candle lid on the candle while it’s burning.
how long does it take for a refund

Please allow 3-5 business days after we receive your return for your refund to be processed. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as the original cost of shipping to you.

 Please be advised that we cannot refund or replace lost, stolen or orders that go missing once they are delivered to the shipping carrier. Please contact the shipping carrier identified in your Order status email for lost or missing packages.

What is your minimum order quantity?

Please check stock availability. All products can be back-ordered. If you are looking for large product orders please contact me at Bougeegirlcandles.com   

I will everything to help accommodate your request.

How long is turnaround time?

5 to 10 days according to stock availability

What is your refund policy

To initiate a return or exchange, please contact bougeegirlcandles.com and provide your order number (located on your order confirmation email). All returns must be initiated within 30 calendar days of receiving your order.

 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, as well as the original cost of shipping to you.

 

Please be advised that we cannot refund or replace lost, stolen or orders that go missing once they are delivered to the shipping carrier. Please contact the shipping carrier identified in your Order status email for lost or missing packages.

How can I make changes or update my current order?

Please contact bougeegirlcandles.com if you wish to update or change a current order. We will make every effort to accommodate your request.

Still need help? Send us a note!

For any other questions, please write us at Kale@bougeegirlcandles.com or call us on 1-844-223-7242

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